Lor Ukraine – EU E-commerce Policy Package

Brand: Lor Ukraine
Legal entity: [LEGAL COMPANY NAME]
Registered address: [REGISTERED ADDRESS, ESTONIA]
Registry code: [REGISTRATION NUMBER]
VAT number: [VAT NUMBER, IF APPLICABLE]
Email: [CUSTOMER SERVICE EMAIL]
Website: [WEBSITE URL]

Last updated: 12 August 2026

Shipping Policy

Last updated: 12 August 2026

This Shipping Policy explains how Lor Ukraine processes and delivers orders.

1. Shipping Area

We currently ship to eligible delivery addresses within the European Union.

The countries available for delivery will be shown at checkout.

We may add or remove delivery destinations where necessary due to logistics, legal, regulatory, or operational reasons.

2. Order Processing

Orders are normally processed within:

[1–3 BUSINESS DAYS]

Processing times may be longer during public holidays, promotional periods, periods of unusually high demand, or circumstances outside our reasonable control.

3. Delivery Times

Estimated delivery times will be displayed at checkout or otherwise communicated to you before the order is completed.

Unless a specific delivery date has been agreed, delivery will take place within the period required by applicable consumer law.

Any estimated delivery time shown on the website is an estimate and not a guarantee unless expressly stated otherwise.

4. Shipping Costs

Shipping costs, where applicable, will be displayed before you complete your purchase.

If free shipping is offered, the applicable eligibility requirements will be shown during the ordering process.

5. Order Tracking

Where tracking is available, we will provide tracking information after the order has been dispatched.

Tracking information may be provided by email or through the relevant carrier's tracking system.

6. Delivery Delays

Delivery may occasionally be delayed because of circumstances outside our reasonable control, including carrier disruptions, extreme weather, strikes, transport interruptions, or other events affecting logistics.

If your order appears to be significantly delayed or lost, please contact us at:

[CUSTOMER SERVICE EMAIL]

We will investigate the shipment and take the appropriate steps required by the carrier and applicable law.

7. Lost or Damaged Parcels

Please contact us as soon as reasonably possible if your parcel appears to have been lost or arrives visibly damaged.

We may request photographs, delivery information, or other details needed to investigate the issue.

Where applicable, your statutory rights remain unaffected.

8. Incorrect Delivery Information

You are responsible for providing accurate delivery information during checkout.

If an order cannot be delivered because incorrect or incomplete information was provided, please contact us immediately.

We will make reasonable efforts to assist, but any additional shipping costs may depend on the circumstances and applicable law.

9. Risk in Transit

For consumer purchases, the risk of loss or damage generally remains with Lor Ukraine until the goods are physically received by you or a third party designated by you, other than the carrier, unless applicable law provides otherwise.

10. Shipping from the EU

Our products are manufactured by a manufacturing partner in Poland.

The exact fulfilment and shipping location may depend on our logistics arrangements. Any applicable delivery information will be provided at checkout.

We do not currently use third-party consumer dropshipping services such as CJ Dropshipping for the fulfilment of Lor Ukraine orders.

11. Customs, Duties, and Taxes

Our store is intended for sales within the European Union.

Where goods are shipped within the EU from the EU, customers will not normally be asked to pay import customs duties simply because the order is delivered from another EU Member State.

VAT treatment is handled in accordance with applicable EU and national VAT rules.

Where the EU VAT One Stop Shop (OSS) scheme applies, VAT may be accounted for through the relevant OSS mechanism.

12. Contact

For shipping questions, please contact:

[CUSTOMER SERVICE EMAIL]