Contact Information

Lor Ukraine is the consumer-facing brand of:

Legal company name: [LEGAL COMPANY NAME]
Registered office: [REGISTERED ADDRESS, ESTONIA]
Registry code: [REGISTRATION NUMBER]
VAT number: [VAT NUMBER, IF APPLICABLE]
Customer service email: [CUSTOMER SERVICE EMAIL]
Privacy email: [PRIVACY EMAIL]
Telephone: [PHONE NUMBER, IF APPLICABLE]
Website: [WEBSITE URL]

Customer service hours: [MONDAY–FRIDAY, 09:00–17:00 CET/CEST]

We aim to respond to customer enquiries within [24–48 HOURS] on business days.

For returns, refunds, defective products, or withdrawal requests, please use the contact information provided in our Return and Refund Policy.

For privacy-related requests, please use:

[PRIVACY EMAIL]