Lor Ukraine – EU E-commerce Policy Package

Brand: Lor Ukraine
Legal entity: [LEGAL COMPANY NAME]
Registered address: [REGISTERED ADDRESS, ESTONIA]
Registry code: [REGISTRATION NUMBER]
VAT number: [VAT NUMBER, IF APPLICABLE]
Email: [CUSTOMER SERVICE EMAIL]
Website: [WEBSITE URL]

Last updated: 12 August 2026

Terms of Service

Last updated: 12 August 2026

These Terms of Service govern your use of [WEBSITE URL] and purchases made through the Lor Ukraine online store.

The store is operated by:

[LEGAL COMPANY NAME]
Registered address: [REGISTERED ADDRESS, ESTONIA]
Registry code: [REGISTRATION NUMBER]
VAT number: [VAT NUMBER, IF APPLICABLE]
Email: [CUSTOMER SERVICE EMAIL]

Lor Ukraine is the brand under which our products are marketed and sold.

1. Scope

These Terms of Service apply to purchases made through our online store and to your use of our website.

Where you purchase as a consumer, these Terms of Service do not limit any mandatory consumer rights granted by applicable EU or national law.

2. Eligibility

You must provide accurate information when placing an order.

If you are purchasing on behalf of a business, you confirm that you have authority to do so.

3. Products

We make reasonable efforts to ensure that product descriptions, images, colours, sizing information, and specifications are accurate.

Colours may appear differently depending on the display used.

Any measurements, dimensions, and product information displayed on the website are provided in good faith. Where relevant, product-specific information shown on the product page forms part of the information available to you before purchase.

4. Orders and Contract Formation

When you place an order, you are making an offer to purchase the selected products.

We will send an order confirmation acknowledging receipt of your order.

A contract may be concluded when we confirm acceptance of your order or otherwise confirm that the products have been accepted for fulfilment, subject to applicable law and the information presented during checkout.

If we are unable to fulfil an order, we will inform you and refund any payment already received for the affected order.

5. Prices and VAT

All prices will be displayed with the information required by applicable consumer law.

Where VAT is applicable, the VAT treatment and applicable rate will be determined in accordance with the relevant tax rules.

For qualifying cross-border B2C sales within the EU, we may use the EU VAT One Stop Shop (OSS) scheme or another legally applicable VAT mechanism.

The VAT treatment may depend on the customer's country and the applicable VAT rules.

6. Payment

Available payment methods will be displayed during checkout.

Payment processing may be carried out by third-party payment providers.

You agree to provide accurate and valid payment and billing information.

7. Shipping and Delivery

We currently accept orders for delivery to EU Member States where shipping is offered at checkout.

Estimated processing and delivery times are presented on the website or during checkout where applicable.

Delivery times are estimates unless a specific delivery deadline has been expressly agreed.

If delivery does not take place within the applicable statutory or agreed period, you may have rights under applicable consumer law, including rights relating to cancellation or termination of the contract.

The risk of loss or damage generally remains with us until the goods come into the physical possession of you or a third party designated by you, other than the carrier, unless applicable law provides otherwise.

8. Right of Withdrawal, Returns, and Refunds

Consumers have statutory rights concerning withdrawal from online purchases, returns, refunds, and defective goods.

These rights are described in our Return and Refund Policy and cannot be excluded or reduced where mandatory law grants them to you.

9. Legal Guarantee for Goods

Products sold to consumers are covered by the statutory legal guarantee of conformity applicable under EU and national law.

Where a product is defective, does not conform to the contract, or otherwise fails to meet applicable legal conformity requirements, you may be entitled to repair, replacement, price reduction, or reimbursement as provided by law.

Nothing in these Terms of Service limits those mandatory rights.

10. Textile Products and Product Information

Our products include textile goods such as T-shirts, hoodies, and other clothing.

Where required by EU law, textile products will include appropriate fibre-composition labelling and other mandatory product information.

Product-specific information may include material composition, care instructions, sizing information, and other information required by applicable law.

11. Product Safety

We take reasonable measures to ensure that products offered through our store comply with applicable EU product-safety requirements.

If a product is identified as unsafe or subject to a recall or corrective action, we may contact affected customers and take the measures required by applicable law.

12. Intellectual Property

Unless otherwise indicated, the website, brand materials, logos, product images, graphics, text, design, and other content are owned by or licensed to [LEGAL COMPANY NAME] and/or Lor Ukraine.

You may not reproduce, distribute, modify, publicly display, or commercially exploit our content without prior written permission, except where permitted by law.

13. Third-Party Services

Our website may use third-party services, including hosting, payment processing, analytics, advertising, logistics, and e-commerce technology providers.

Your use of those services through our website may also be subject to the applicable third-party terms and privacy policies.

Nothing in these Terms of Service limits mandatory legal rights you may have against us.

14. Website Availability

We aim to keep the website available and operational but cannot guarantee uninterrupted or error-free access at all times.

We may modify, update, suspend, or discontinue parts of the website where reasonably necessary for maintenance, security, legal compliance, or business reasons.

15. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited.

In particular, nothing in these Terms affects mandatory consumer rights, statutory product guarantees, or liability for matters for which limitation is prohibited by applicable law.

To the maximum extent permitted by law, we are not liable for indirect or consequential losses that are not reasonably foreseeable and are not legally recoverable from us.

16. Governing Law and Consumer Rights

These Terms of Service are governed by the laws of Estonia, without prejudice to mandatory consumer-protection rules that apply in the country where you are habitually resident.

If you are a consumer, the choice of Estonian law does not deprive you of protections that cannot be excluded by agreement under applicable law.

17. Complaints and Contact

For questions, complaints, or disputes, please contact:

[CUSTOMER SERVICE EMAIL]

[LEGAL COMPANY NAME]
[REGISTERED ADDRESS, ESTONIA]

We will make reasonable efforts to resolve complaints directly with you.

18. Changes to These Terms

We may update these Terms of Service when reasonably necessary, including due to changes in our services or applicable law.

The version applicable to an order will be the version available when the contract is concluded, unless a later change is required by law.